Please call us on 08038915457/ 08050353586 or send an email to viable.solutions@hotmail.com. You can also chat us on Whatsapp (08038915457) or Livechat on the webpage.
After your claim has been validated (after sending a video clip or picture of the item delivered), a return would be authorized for the item to be returned to you.
Yes. A retrieval can be approved only for validated complaints of wrong, damaged, product standard and incomplete items.
Please contact us
We will keep you updated by email and SMS about the status of your return. You may also track your return using the return tracking number you received when the item was dropped off.
You will not be able to return after 7 days but if it is faulty, it may be covered under warranty and a return can be authorized for the item to be referred to the service centre by an after-sales support team.
You can request a return within 7 days for all eligible items if:
- You receive a wrong, damaged, defective, product standard/quality or incomplete item.
- You change your mind, with the exception of underwear, adult toys, groceries, perfumes, cosmetics, hair extensions and jewelry.
Note that for changed mind, the return has to be authorized by the seller
When returning an item, ensure all seals, tags and accessories are left intact and the item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.
Our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item. If unsuccessful, you will be required to return to our office.
Yes, a warranty is voided once an item within the warranty period is opened or referred to a technician(s) not affiliated to the manufacturer.
Yes, any free gift must also be returned.
Depending on the complaint, a refund would be made to you immediately return is confirmed or refund will be made after claim on defect is validated
Returned items will be redelivered to you if we cannot validate your reason for returning it. For example, a phone returned for not charging will be tested extensively and if the claim is not validated, (Printer comes up properly) the item will be returned to you.